The Relationship Between Employee Engagement and Employee Satisfaction

Abstract

This study investigates how different aspects of employee engagement influence employee satisfaction in public and private organizations in Kuala Lumpur and Selangor, Malaysia. Focusing on leadership role, recognition, and internal communication, the research gathered data from 200 respondents across various industries including finance, manufacturing, healthcare, education, and IT. Using SPSS for statistical analysis—such as descriptive statistics, correlation, and regression—the study ensured robust and reliable findings. Results revealed that recognition and internal communication have significant positive effects on employee satisfaction, while leadership role does not show a direct impact. These findings suggest that employees value consistent recognition and clear internal communication more than leadership presence alone. As a result, organizations are encouraged to implement structured recognition initiatives (like awards or praise) and improve communication channels (such as newsletters, town hall meetings, and feedback platforms). Additionally, leadership development should focus on enhancing recognition and communication skills. However, the study is limited by its geographic scope and sample size, which may not represent the broader Klang Valley region. Challenges in online data collection also affected the study. Despite these limitations, the research provides actionable insights into key drivers of employee satisfaction within Malaysian organizations.